Privacy Policy – Your Data on 92 Game

1 Who We Are

92 game is an online gaming platform operating at 92game.onl, offering sports betting, live casino and slot games to adult players. When this policy refers to "we", "us" or "the platform", it means 92 game as the operator responsible for collecting and processing your personal data.

This Privacy Policy is written specifically with our Pakistani player base in mind. We understand that trust in an online platform depends heavily on transparency about data practices, and we have written this policy in plain English to make it easy to understand rather than hiding important details inside legal language that most people never read.

If you have any questions about how your data is handled that are not answered here, you can contact our support team at any time through the live chat in your account dashboard or via the email address listed in the footer of this page.

2 Data We Collect

We collect personal information at several points during your use of the platform. The categories of data we may collect include:

We do not collect sensitive categories of data such as biometric information, political opinions or religious beliefs. We collect only what is genuinely needed to operate your account and keep the platform secure.

3 How We Use Your Data

The personal data we hold is used for the following specific purposes:

• Creating and managing your player account on 92 game.
• Verifying your identity before processing withdrawal requests.
• Processing deposits and withdrawals in PKR through your chosen payment method.
• Communicating with you about your account, transactions and any support requests you raise.
• Monitoring account activity to detect and prevent fraud, money laundering and platform abuse.
• Improving the platform experience based on aggregated usage patterns — for example, understanding which sports markets and casino games are most popular among Pakistani players.
• Sending service-related notifications such as security alerts or important policy updates where you have opted in to such communications.
• Complying with any applicable security or operational requirements.

We will not use your data for any purpose that is incompatible with what is listed above without first updating this policy and, where required, seeking your consent.

4 Cookies & Tracking Technologies

92 game uses cookies and similar tracking technologies to ensure the platform works correctly and to understand how players interact with it. A cookie is a small text file placed on your device when you visit the platform. We use the following types of cookies:

• Essential cookies — required for the platform to function. These handle your login session, maintain your cart during a deposit flow and keep your language preferences. You cannot opt out of these without preventing the platform from working.
• Analytics cookies — help us understand which pages and features are used most, so we can improve the platform. Data from these cookies is aggregated and does not identify you individually.
• Preference cookies — remember your settings such as display preferences and sport or game type preferences, so you do not have to reset them every visit.

You can control cookie settings through your browser at any time. Disabling non-essential cookies will not affect your ability to log in, deposit or place bets, but may affect certain personalisation features. Please note that clearing cookies will log you out of your current session.

We do not use third-party advertising cookies or allow external ad networks to place tracking cookies on the 92 game platform.

5 Data Sharing & Third Parties

We do not sell your personal data. We share data with third parties only in the following limited and controlled circumstances:

• Payment processors — when you make a deposit or withdrawal, the relevant transaction data is shared with the payment provider you have selected (such as JazzCash, Easypaisa, Raast or your bank). These providers operate under their own privacy policies and security standards.
• Identity verification services — when you go through the verification process, your identity documents may be processed by a third-party verification provider. This is done securely and the provider is contractually bound to handle your data with appropriate care.
• Technical service providers — companies that provide infrastructure, hosting, analytics or customer support tools may process limited platform data as part of delivering those services. These providers act under strict data processing agreements and cannot use your data for their own purposes.
• Security and fraud prevention — in cases of suspected fraud, money laundering or serious platform abuse, relevant data may be shared with security partners or appropriate authorities as necessary.

6 Data Retention

We keep your personal data for as long as your account is active and for a defined period after account closure. The retention periods we follow are:

• Account information and transaction records are retained for a minimum period after account closure for security, dispute resolution and audit purposes.
• Communication records including support chat history are retained for a period sufficient to resolve any ongoing disputes or queries related to your account.
• Analytics and usage data is retained in aggregated and anonymised form indefinitely for platform improvement purposes.
• Data held for identity verification purposes is retained in line with operational security requirements.

When your data is no longer required for any of the above purposes, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual. You may request early deletion of your data where no legal or operational obligation requires us to retain it — see Section 9 for how to do this.

7 Payment Data & Financial Information

All financial transactions on 92 game are conducted in PKR. The following payment methods are supported for deposits and withdrawals:

When you initiate a transaction, the payment details you provide are transmitted directly to the relevant payment processor through an encrypted connection. 92 game does not store full card numbers or mobile wallet PINs on its own servers. Transaction reference numbers and amounts in PKR are recorded in your account history for your reference and for dispute resolution purposes.

If a payment dispute arises — for example, a deposit that was deducted from your JazzCash or Easypaisa wallet but not credited to your platform balance — contact support with your transaction reference number. We will work with the relevant payment provider to investigate and resolve the issue.

8 Security Measures

92 game takes reasonable and appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, alteration or disclosure. Our security approach includes:

• Encryption of data in transit using HTTPS across all platform pages.
• Encrypted storage of sensitive personal and financial records.
• Access controls that limit which team members can view personal player data, based on their role and operational need.
• Regular monitoring of account activity for unusual patterns that may indicate fraud or unauthorised access.
• Session timeout controls that automatically log you out after a period of inactivity.

While we take these steps seriously, no online platform can guarantee absolute security. You also play an important role in keeping your account secure. Use a strong, unique password for your 92 game account. Do not share your login credentials with anyone. If you use the platform on a shared device, always log out when you are done. If you suspect your account has been compromised, contact support immediately.

9 Your Data Rights

As a user of the 92 game platform, you have the following rights regarding the personal data we hold about you:

To exercise any of these rights, contact the 92 game support team through the live chat in your account or via the support email shown in the footer. We aim to respond to all data rights requests within a reasonable timeframe. Some requests may require identity verification before they can be actioned.

10 Children & Minors

92 game is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you are not permitted to register an account or use any service on this platform under any circumstances.

If we become aware that an account has been created by or is being used by a person under 18, the account will be closed immediately and any balance held will be handled in accordance with our Terms and Conditions.

If you are a parent or guardian and believe a minor has registered on this platform using your payment details or personal information, please contact support immediately so the account can be investigated and closed. We treat reports of this kind with the highest priority.

Please keep your account credentials private and secure at home to prevent minors from accessing the platform through your account.

11 Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in how we operate the platform, improvements to our security practices or other developments. When we update this policy, the revised version will be published on this page with an updated "Last Updated" date at the top.

For changes that materially affect how your personal data is used, we will make reasonable efforts to notify active users through their registered contact details before the changes take effect. For minor updates — such as clarifications to existing practices that do not change the substance of the policy — we may update the page without direct notification.

We encourage you to check this page periodically, especially if you have been inactive on the platform for a period of time. Continued use of 92 game after a policy update has been published constitutes your acceptance of the revised terms.

12 How to Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, there are two ways to reach us:

• Live chat support — available inside your account dashboard. This is the fastest way to get a response for account-related privacy questions.
• Support email — shown in the footer of this page. For formal data rights requests, email is preferred so we have a clear written record of your request.

We take privacy concerns seriously and aim to respond to all queries promptly. If you are not satisfied with how your concern has been handled after contacting us, you may seek further guidance through appropriate consumer protection channels.